This was a hugely rewarding organisational design project for a large leisure industry group. After several years of difficult trading the objective was to drive up business performance through restructuring the management hierarchy and introducing a clear and simple to use performance management system. The process initially involved identifying and defining the Directors’ vision for the business and the organisational competencies needed to achieve this vision. This framework was then used together with the outputs from an organisation-wide employee survey to build ‘output’ geared job descriptions with associated behavioural competency requirements for all levels of management. These were then directly aligned to appraisal and development activities that were both clear and easy to implement. This process was supported and complemented by a management training programme. In the year following this intervention the group’s revenue increased by 15% and it returned to profitability.
